Due to the intimate nature of our products, returns will NOT be accepted.
Damaged waistbeads and other shop items will be replaced free of charge if the exact product or a product of equal or lesser value in stock. The Waistbeads Club requires that you send the damaged items back using our prepaid shipping label. Replacement items will not be sent out until returned items have been received. All returned items will be discarded.
Our products are handmade with care and shipped to the address that is provided at checkout via our automated labeling system to reduce the chances of human error. Please check your tracking information to ensure that we’ve shipped to your correct address. We are not responsible for carrier errors. Please contact the carrier to open a case for your missing mail. As the person on the receiving end, you have more information for USPS than we do.
Please inspect your shipment promptly (we recommend not ordering if you will be out of town). We require that you contact us with in seven (7) calendar days of your confirmed delivery about any damaged items in order to qualify for a replacement. If it is determined that your items did not arrive defective, you will not be granted a replacement. Contact after seven (7) days voids our replacement policy.
We require pictures of the damaged items via email before a return label is generated. Please send clear pictures in good lighting.
All sales are final.